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What You Need to Know Before You Play

Access to 1111bip depends on your local law and the eligible regions we operate in — if you're in Bangladesh, read this before you open an account.

Eligibility by local lawAccount and wallet termsbKash, Nagad, Rocket conditionsData and privacy rightsContact and dispute process
1111bip What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about how these terms apply to your account — including wallet disputes involving bKash, Nagad or Rocket, or a request to access or delete your personal data — our support team handles policy queries directly. Use the channel that fits your situation, and include your registered account ID so we can locate your record and respond accurately.

Live Chat Open the chat widget from your account dashboard. Describe your legal or policy query clearly and include your account ID for faster handling.
Email Support Send a detailed message to our support address from the email registered to your account. We aim to acknowledge policy-related emails within one business day.
Account Help Centre Log in, go to Account Settings, and select Help. From there you can submit a formal query about terms, data rights or wallet eligibility conditions.
YOUR RIGHTS EXPLAINED

How We Handle Data, Security and Account Access

We keep your account data only for as long as it is needed to run your account and meet our obligations. You can request a copy of the personal information we hold, ask us to correct inaccurate records, or ask us to delete your data where no legal retention requirement applies. Submit any of these requests through the Account Help Centre or by email from your registered address.

Data Retention

We retain your account and transaction records — including bKash, Nagad and Rocket payment history — for the period required by our operational and compliance obligations, no longer.

Cookie Policy

We use cookies to keep your session active, remember your device, and measure how the site performs. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your account is protected with OTP verification on login. We never ask for your bKash PIN, Nagad PIN or Rocket PIN — any message asking for these is not from us.

Requesting Changes

To update your registered email, mobile number or wallet details, log into Account Settings and follow the verification steps shown — or contact support if you cannot access your account.

Common Questions About Our Legal Terms

These are the questions we get most often about eligibility, account rights and how our legal terms work in practice. If your question is not here, the support paths above are the right place to start.

Access depends on your local law and eligible regions. It is your responsibility to check whether online gaming is permitted in your location before opening or using an account.

You must meet the minimum age requirement set by the laws of your jurisdiction. We do not permit accounts for anyone below the legal age in their eligible region, and we verify age during account setup.

Yes. Submit a data access request through the Account Help Centre or by email from your registered address. We will confirm receipt and process the request within the timeframe required by applicable policy.

Payment records — including bKash, Nagad and Rocket transactions — are retained for the period our operational and compliance obligations require, then removed. You can request a transaction summary through account support.

Contact support via live chat or email with your account ID and a description of the issue. Policy and transaction disputes are handled by a dedicated team, separate from general account help.

We update the revision date on this page whenever terms change. Continued use of your account after a change is posted means you accept the updated terms. We recommend checking this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.